FAQ

The answer depends on the law, and you should consult with your attorney. But our interpretation of the law is that when someone asks for access to their data or asks for their data to be portable, that means all data that you have on them including activity data.

May 27, 2020

Does marketing automation activity data need to be accessible and portable?

The answer depends on the law, and you should consult with your attorney. But our interpretation of the law is that when someone asks for access […]
May 27, 2020

With privacy, what infrastructure and security issues must you address?

Beyond standard data security practices, in terms of privacy compliance, you need a robust approach to verify the identity of anybody who’s making a rights request […]
May 27, 2020

Is there a best practice for handling customers or partners?

The answer depends a great deal on the person’s jurisdiction. For customers, it is generally true that because of your previous business relationship, under most laws, […]
May 27, 2020

A person who requested to be forgotten returns and submits a new form with consent. What should I do?

When someone returns who has previously requested to be forgotten, from a technology perspective, you have two options: 1) treat them as a new contact with […]
May 19, 2020

What should happen if a contact that has already provided consent comes to a form?

Our recommendation is to prompt for consent each time a form is presented. Your privacy policy and technical implementation should address this question. For many companies, […]